Privacy Policy
Nate Adult Daycare is committed to protecting the privacy and confidentiality of all individuals we serve. This policy explains how we collect, use, and safeguard your personal information.
On this page
1. Information We Collect
We collect information you provide directly to us when you inquire about our services, complete enrollment forms, or contact us. This may include:
- Personal identifiers: Name, date of birth, address, phone number, and email address of participants and family members or guardians.
- Health and medical information: Diagnoses, medications, care needs, emergency contacts, and physician information necessary to provide safe, appropriate care.
- Insurance and waiver information: Medicaid waiver details (HCS, CLASS, DBMD, TXHML, Respite) and other applicable coverage.
- Website usage data: IP addresses, browser type, pages visited, and time spent on our website, collected automatically through standard server logs and cookies.
2. How We Use Your Information
We use the information we collect to:
- Provide, coordinate, and manage adult day care and habilitation services
- Communicate with participants, guardians, and family members about care plans and scheduling
- Process and verify Medicaid waiver authorizations and billing
- Comply with state licensing requirements and maintain required records
- Respond to inquiries and schedule facility tours
- Improve our website and services
- Send important service updates or program announcements (you may opt out at any time)
3. HIPAA & Health Information
As a provider of health-related services, Nate Adult Daycare complies with the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Protected Health Information (PHI) is handled with the highest level of care and confidentiality.
We use and disclose health information only as permitted by law — to provide care, coordinate with other providers when authorized, process billing, and comply with legal requirements. We will not sell, rent, or market your health information to any third party.
A separate Notice of Privacy Practices is available upon request and provided at the time of enrollment.
4. Information Sharing
We do not sell or rent your personal information. We may share information in the following limited circumstances:
- Service coordination: With healthcare providers, case managers, or support coordinators involved in a participant’s care, with appropriate authorization.
- Government agencies: With the Texas Health and Human Services Commission (HHSC) and other regulatory bodies as required for licensure, billing, and compliance.
- Legal requirements: When required by law, court order, or to protect the health and safety of any individual.
- Service providers: With trusted vendors (such as website hosting or form submission services) who are contractually bound to protect your information and may not use it for any other purpose.
5. Cookies & Website Data
Our website uses standard cookies and similar technologies to improve functionality and understand how visitors use the site. These include:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand traffic patterns so we can improve our content (we may use Google Analytics or similar tools).
- Form submission tools: Our contact forms use third-party services (such as Web3Forms) to securely transmit your inquiry to our staff.
You can disable cookies through your browser settings. Note that some features of the website may not function properly if cookies are disabled.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information (subject to legal retention requirements)
- Opt out of any non-essential communications at any time
- Request a copy of our HIPAA Notice of Privacy Practices
To exercise any of these rights, please contact us using the information in Section 10.
7. Data Security
We implement reasonable administrative, physical, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our staff are trained in confidentiality practices and are required to handle participant information with care.
While we take security seriously, no method of electronic transmission or storage is 100% secure. If you believe your information may have been compromised, please contact us immediately.
8. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children through our website without verifiable parental or guardian consent. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
Note: We do serve adults with intellectual and developmental disabilities, including some individuals under age 22. Health information for enrolled participants is handled under our standard privacy practices and HIPAA protections, not this website privacy policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: